WHERE CAN I REFUND MY UNUSED CREDIT ONLINE?
Refunds will be available until 6pm on Tues 17th July. Click here
WHAT TIME DOES THE FESTIVAL START AND FINISH?
The bar closes at 10.30pm, food closes at 10.45pm and the music concludes at 11pm. The official after at Mint Warehouse starts immediately after the open air.
WHAT TIME SHOULD I ARRIVE?
We recommend arriving before 1pm to avoid queues.
WHAT TIME IS LAST ENTRY TO THE FESTIVAL?
Last entry will be 8pm.
IS THERE A DRESS CODE?
Dress code – No full tracksuits, no tracksuit bottoms, walking pants, (tracksuit top worn with jeans/ shorts is acceptable) no man bags, no bags bigger than A4 size, no camel packs.
CAN I BRING A BAG IN TO COCOON IN THE PARK?
No big bags or rusk sacks are allowed in to Cocoon in the Park. No man bags, no bags bigger than A4 size, no camel packs.
ARE THERE ANY TICKETS LEFT?
There are tickets left, our remaining tickets can be bought here
CAN I PAY ON THE DAY?
There may be some limited tickets on the day from the box office but will be more expensive than advance online sales. We advise to pay in advance
WHAT IS THE EXACT ADDRESS OF THE VENUE?
Temple Newsam, Templenewsam Road, Leeds LS15 0AE
ARE THERE ATM CASH MACHINES ON SITE?
There aren’t any cash machines on site however you can get cash back from the token booth.
THERE IS A PROBLEM WITH MY TICKET? I BOUGHT A TICKET ONLINE AND IT’S NOT IN MY INBOX?
If you bought your ticket from another website such as ticket arena, Skiddle or resident advisor you will need to contact them direct
Ticket arena – please email email@example.com
Skiddle – Go to www.skiddle.com/contact or call 0843 289 3333
Resident advisor – www.residentadvisor.net/contact.aspx
WHAT ARE THE SET TIMES?
Set times will be announced on the week of the event
IS THERE A CLOAKROOM?
There will be a cloakroom.
ARE THERE LOCKERS ON SITE?
No, we won’t have lockers on site this year.
ARE THERE CHANGING ROOMS?
There are no changing rooms.
CAN YOU SMOKE CIGARETTES INSIDE THE FESTIVAL SITE?
Yes you can smoke inside the arena, random searches will be made upon entry to ensure no prohibited items are concealed within the cigarettes. (Cigarettes will be sold within the festival site)
WHICH HOTELS ARE LOCATED NEAR THE FESTIVAL?
We recommend staying in Leeds city centre, check out www.trivago.co.uk for availability.
There is a car park at Cocoon in the park and it is free, Security will be present during the event however cars left overnight are left at the owners risk and Cocoon and management take no responsibility for any loss or damage.
LOST & FOUND?
There is a lost and found service at Cocoon in the park. Items are recorded and kept for 6 weeks, please email firstname.lastname@example.org after the event to check on your lost property.
WHERE CAN I FIND THE TOILETS?
There is a sufficient number of port-a-loos at the venue.
CAN I BUY FOOD AT THE VENUE?
Yes, we have several food stands at the venue, where we offer a great variety of healthy food considering local suppliers.
CAN I TAKE DRINKS TO THE FESTIVAL AREA?
Drinks not purchased at the event are not allowed in the whole festival area.
ARE THERE ANY AGE RESTRICTIONS?
The access to the Cocoon in the park open air is only allowed for people who are 18 years and older.
ARE THERE SPECIAL ARRANGEMENTS FOR HANDICAPPED PEOPLE?
The venue is handicapped accessible and there is a raised platform for people who are disabled in wheelchairs.
IS THERE POSSIBILITY TO RE-ENTER THE VENUE AFTER HAVING LEFT?
No, due to organisational reasons, re-entry is not possible.
CAN I TAKE MY CAMERA INTO THE FESTIVAL?
Only mobile phone cameras and small digital cameras for private use are allowed: video cameras are forbidden.
IS CAMPING ALLOWED AT THE VENUE?
No, due to organisational reasons, camping is not allowed at Cocoon in the park open air.
WHAT IF ITS RAINING?
We will continue dancing of course… and have a sufficient number of rain capes for you!
CAN I BRING AN UMBRELLA ?
It is possible to bring a small pocket umbrella, eg. Knirps. As bigger umbrellas can be used as a weapon, those are not allowed on site.
TRAVEL IN LEEDS
For anyone travelling from Leeds city centre we have a shuttle bus system in place from Sovereign St, Leeds, LS1 1HQ
HOW MUCH ARE THE SHUTTLE BUSES FROM LEEDS CITY CENTRE?
DO I NEED TO BUY A SHUTTLE BUS TICKET IN ADVANCE?
We highly recommend buying your shuttle bus in advance, tickets are cheaper and priority on the day will be for people who have purchased a ticket online. To avoid queuing on the day and night you should definitely buy a ticket in advance.
WHERE DO SHUTTLE BUSES DROP OFF AFTER THE FESTIVAL?
The buses will stop first at Sovereign St. for those not going to the after party, the second stop will be at Mint Warehouse for those wishing to attend the after party.
WHAT TIME DO THE SHUTTLE BUSES START AND FINISH?
Shuttle buses start at 10am-4pm from Leeds city centre
Return shuttle from festival starts 9pm – last bus returns 12.30am
WHERE CAN I BUY SHUTTLE BUS TICKETS?
HERE – http://bit.ly/CITP2018SEE
WHAT ADDRESS DO I NEED TO SHOW A TAXI DRIVER?
Temple Newsam, Templenewsam Road, Leeds LS15 0AE
TRAVEL FROM OUTSIDE LEEDS
Train – check www.thetrainline.com for timetables.
National express – www.nationalexpress.com
Taxi – A taxi should cost anywhere from £15-£25 depending on where you are travelling from.
HOW DO I GET TO THE MINT WAREHOUSE AFTER THE EVENT?
There will be a shuttle bus service provided by Cocoon in the park, the bus will drop people off firstly at Sovereign St, Leeds and for those wanting to continue on to the after party you will need to stay on and our final drop off point will be Mint Warehouse.
HOW MUCH ARE TICKETS FOR THE SHUTTLE BUS?
Check Travel section above
HOW MUCH ARE TICKETS TO THE AFTER PARTY?
After Party tickets will be on sale very soon starting from £7.50
CAN YOU PAY ON THE NIGHT?
We expect this years after party to sell out in advance.
WHAT TIME DOES IT START AND FINISH?
The after party starts at 10pm and finishes at 6am